FAQ

FREQUENTLY ASKED QUESTIONS

How long does delivery take, and what are the associated costs?

We deliver all over Lebanon within 5 days for a flat fee of 5 USD. Enjoy the convenience of fast and affordable nationwide delivery right to your doorstep.

How can I place an order?

Ordering is simple and convenient! Just browse our website, select the products you love, and proceed to checkout. Payment is made through cash on delivery, ensuring a hassle-free transaction process.

What if I have questions or need assistance with my order?

We're here to help! You can easily reach out to our friendly customer service team by clicking the WhatsApp button on our website. Whether you have inquiries about products, delivery, or anything else, we're always available to assist you.

What is your exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you need to exchange an item, you can do so within 5 days of its arrival at your home. Please refer to our Terms & Conditions for more information on our exchange policy.

Do you offer refunds?

While we do not offer refunds, we do provide the option to exchange items within 5 days of delivery - products being in same condition as delivered. Your satisfaction is our top priority, and we're committed to ensuring you're happy with your purchase.

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